Consumer Protection manager Annetta Bellingieri invites you to apply for a new “do not knock” stickers.
Senior Regional Officer for Consumer Protection Annetta Bellingeri
A new court ruling makes it illegal for door-to-door salespeople to knock on your door if you display one of these.
“We know that consumers in the Kimberley do get approached by door to door sellers and report feeling pressured to sign contracts they have not understood,” Ms Bellingieri said.
“The stickers are being distributed to organisations in the Kimberley and consumers can call Consumer Protection to ask for one to be sent to them.”
You can read a media release here:
Government of Western Australia
Ms Driscoll added that consumer protection regulators are poised to take action if the law is flouted. “The Australian Competition and Consumer Commission (ACCC) has put all energy retailers on notice over their use of door-to-door selling and conduct of salespeople and has instituted proceedings against a number of suppliers, or marketing companies engaged by the suppliers. “I would like to take this opportunity to remind businesses in WA that they must respect people’s wishes at their homes and penalties apply for companies that breach the ACL.”
If you don’t want unsolicited sellers to knock at your door, order a sticker by calling 1300 30 40 54 or emailing consumer@commerce.wa.gov.au. These same contact details can be used by consumers who would like to report allegations against a business regarding door-to-door selling.
Stickers are also available to pick up in person at Consumer Protection’s HQ in Perth CBD and regional offices in Albany, Bunbury, Broome, Geraldton, Kalgoorlie and Karratha. In addition to this, stickers will be distributed by Community Education Officers.
If you do not wish to display a sticker but would like to know more about your consumer rights when a seller calls at your home uninvited – such as your ten business day cooling off period to think over the deal – visit the Consumer Protection website: www.commerce.wa.gov.au/doortodoor
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(Consumer Protection is a division of the Department of Commerce)
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